Security at wheel.me

wheel.me takes the security of its robots and software seriously and welcomes reports from customers, partners and security researchers. This policy supports our obligations under the EU Cyber Resilience Act (CRA).

If a security breach or an actively exploited vulnerability affects our products, it will be announced on our Security Advisories page, together with recommended actions.

Email ITSecurity@wheel.me and include:
List:
- Affected product name and software version (if known)
- A description of the issue and its impact
- Steps to reproduce
- Any supporting evidence (logs, screenshots)
- Whether safety functions could be affected
To preserve evidence, please do not reset or reconfigure affected devices before contacting us.

We acknowledge reports within 1 business day and complete an initial assessment within 3 business days. We keep you updated until the issue is resolved, and safety-related issues are always prioritised.
Advisories are published on our Security Advisories page in coordination with the reporter, and the relevant authorities are notified when required by law.