Job Type

Job Type

Full Time

Description

wheel.me is a Robotics and IoT company that helps people improve the way they live and work by enabling “everything” indoors to move effortlessly on smart wheels.

We are looking for a highly skilled Head of Customer Success to join our team.


In this role, you will:


  • Lead the global team of Customer Success.

  • Apply your deep understanding of customer business strategy and use cases to ensure alignment between customer objectives and wheel.me capabilities.

  • Drive solution adoption by providing best practices, solution usage maturity benchmarks, diagnosing barriers to adoption, and helping the customer address those obstacles.

  • Solicit client feedback on product features and capabilities.

  • Provide ongoing support and engagement, including recurring business reviews.

  • Identify new business opportunities with new and existing clients.

  • Build and sustain relationships with stakeholders and decision makers on assigned accounts.

  • This is a very operative role. Travel is expected.

Requirements

Qualifications we look for:


  • 5-10 years of experience in in a customer-facing role – such as customer success, management consultant, sales or similar.

  • International background.

  • Fluent in English. Norwegian, German or Japanese will be seen as an asset.

  • Strong management presence and leadership ability.

  • Strong operational skills.


Soft skills and personality traits


  • Open-minded, curiosity, and highly motivated (grit).

  • Energetic and has a charisma that is easy to like

  • Understands communication levels with different stakeholders

  • Service-minded

  • A team player. You take ownership and work with the team to deliver exceptional results.

  • Commercial mindset and «Hands-on» mentality.

  • Natural leader and role-model.


Skills and experience:


  • Holistic thinker about the customer journey and understand the mechanics of building processes and workflows, and identifying tools for efficiency and scale.

  • An outstanding communicator who listens intently, communicates clearly, and can tailor messaging to a variety of customer audiences and roles.

  • Used to plan and schedule meetings in different cultures and time-zones.

  • Being organized and keeping the overview of status external with customers and internal with teams.

  • Being able to adapt to changes and learn new industries

  • Experience of managing others, and their workloads, to ensure business continuity across a range of activities in a dynamic and fast-paced environment

Benefits

  • The start-up experience in one of the most exiting companies coming out from Scandinavia.

  • A place with ambitious goals that we knowwe can achieve.

  • A fast paced environment where we work with talented, committed and supportive employees.

  • We offer a cool office in one of the most comfortable cities in the world - Oslo.

Head of Customer Success

Job Type

Full Time

Date Published

17. oktober 2021

Job Site

Oslo