Job Type

Job Type

Full Time

Description

wheel.me is a Robotics and IoT company that helps people improve the way they live and work by enabling “everything” indoors to move effortlessly on smart wheels.


The Customer Success Manager role is part of our Customer Success department. It is responsible for ensuring the overall success of a portfolio of our customers by becoming a trusted strategic advisor and managing deployment projects.

As a Customer Success team member, pivotal to your success will be identifying and driving greater business value and executive alignment between wheel.me and the customer to develop and nurture a consultative relationship with the customer. This will include identifying revenue opportunities and helping identify new use cases and growth opportunities by informing the customer of the latest feature set, innovations, and capabilities and matching these to the clients’ business goals.

Furthermore, the CSM will be the voice of the customer internally and be a key player in defining the prioritization of feature development to maximize the product value for the customer.


Essential responsibilities include:


  • Understanding the Customer:  Identify new use cases and growth opportunities with existing customers. Utilizes information on customer business, needs, and strategy to support customer success. Meets with and holds conversations with customer stakeholders and business decision-makers to develop a deep understanding of the customer business, business outcomes, competition, and industry trends, challenging the customer as appropriate.

  • Business Value Realization: Performs assessments and analyses to optimize solutions against relevant business goals. Optimizes value realization by engaging other resources (e.g., Engineering, Partners) and ensuring progress reporting.

  • Project management: Concurrently manage multiple projects with customers. Reacts nimbly and oversees internal support and development resources to ensure issues are resolved quickly and with high quality.

  • Collaboration: Coordinate between Sales, Manufacturing, Operations, and engineering teams to ensure successful delivery to the customer and advocate on their behalf.

  • Communication: Communicates effectively at both the executive and technical level to ensure consistent messaging and appropriate escalation.

  • Customer advocacy: Acts as the voice of the customer and Partner by driving new feedback, blockers, insights, resources, etc., across communities and internal teams (e.g., Engineering, production, sales).

Requirements

Qualifications and qualities we look for:


  • Outstanding skills in communication and empathy. You are clear, concise, and direct, while exceptionally personable. Top-notch executive engagement skills with an ability to establish strong relationships with business decision-makers

  • Experience in sales, customer success, consulting, account management or customer-facing project management.

  • Experience with international clients/markets and work in a global environment, preferably towards manufacturing, logistics or health care.

  • Knowledgeable of both technology and business concerns

  • Business, finance and/or engineering degree

  • Fluent in English. Norwegian or German is seen as an asset.

  • Operational solid and organizational/time management skills with the ability to manage multiple projects simultaneously.

  • Used to plan and schedule meetings in different cultures and time zones.

  • Being organized and maintaining external and internal status overviews.

  • Being able to adapt to changes and learn new industries (this can be a salesperson who has successfully changed between different sectors or who has been with start-up companies through growth)

  • Experience with working in self-responsible positions as in team connection. Self-going but understands the importance and contributes to team success.

Benefits

  • The start-up experience in one of the most exiting companies coming out from Scandinavia.

  • A place with ambitious goals that we knowwe can achieve.

  • A fast paced environment where we work with talented, committed and supportive employees.

  • We offer a cool office in one of the most comfortable cities in the world - Oslo.

Customer Success Manager

Job Type

Full Time

Job Site

Oslo